Terms & Conditions
Website terms and conditions,
and conditions of booking
Sherwood Observatory is a non-profit-making registered charity (1187777). We are dedicated to promoting an interest in STEM subjects through the use of astronomy and space science and supporting the local visitor economy.
Data protection
We are committed to protecting your privacy while you are using our website. Any personal information you provide us will be used in accordance with the Data Protection Act 1998 and other applicable laws.
Copyright
The content of this website, including all images and text, is owned by Sherwood Observatory.
Links
This website contains links to other sites. These are for further information and guidance. However, we are not responsible for the content of external websites and we advise concerned users to read their privacy policies.
Disclaimer
Every effort has been made to ensure that the content and information provided on this website is accurate at the time of posting. Unfortunately we cannot 100% guarantee the accuracy of content and any person using information contained on this website does so at their own risk. Please note all bookings are subject to availability.
Virus protection
Although great care has been taken to check all material on this website to ensure that it is virus free, we cannot accept any responsibility for damage to users data or computer equipment.
Online booking terms and conditions
- Please check your tickets in advance of your visit and notify us of any issues as soon as possible. It may not be possible to make any changes on the day.
- Your ticket for Sherwood Observatory Planetarium & Science Centre entitles you to entry to the planetarium, exhibition and cafe (if open) during the times shown on your ticket. Cafe opening hours vary and may not be available during every show.
- The observatory (radio and optical) itself is open by arrangement through group visits and during our special events where indicated.. Access to the observatory is not included in your planetarium show general admission price
- If you have booked for a Planetarium show, your time slot is not transferable. We recommend arriving at least 10 minutes before your time slot to avoid disappointment. If you arrive after your allocated time slot, the show may have already started and you may not be able to take your seat. We will do our best to accommodate you in a later showing, but at busy times this may not be possible.
- All bookings are non-refundable. In the case of a member/all of your group being unable to make it on the day please contact us as soon as possible. We will offer to exchange the admission to another date or give you an open voucher valid for 1 year.
- Bookings for our special events are non-refundable and non-transferable, including the full payment and any deposit paid.
- Due to unforeseen circumstances, we may not always be able to admit you on the day that you have booked for. If this situation arises we will do our best to contact you in advance to rearrange your booking, offer you an exchange or refund.
- Please bring proof of eligibility for concessionary rates.
- You will need to provide proof of booking to gain admission. This includes your booking reference number, ticket, or confirmation email.
- Children under 16 must be accompanied by an adult at all times.
- We reserve the right to refuse entry of the ticket holder to the site.
- Please call us in advance on 01623 552276 if you have limited mobility, require 1 or more carers and/or have any specific needs. We will endeavour to accommodate your requirements to the best of our ability and resources. For some events, as parts of the site will be pedestrianised, you will need to let us know in advance if you need access to our disabled parking spaces.
- With the exception of dogs assisting the visually impaired, no animals are permitted inside of the buildings
- We do not permit the use of professional cameras, video recorders or any form of audio-visual recordings unless prior written permission has been granted. Taking and storing images of other visitors without their consent is not permitted.
- For groups of 10 or more please contact us via this form or by emailing [email protected]. Separate T&Cs apply